Support
Something not right, or a question? Check the answers below, or email us directly.
Contact us
support@baidagaming.comIf you can, include your player name, your phone model and roughly when the problem happened.
In the app, Settings › About › Contact us opens an email to us. Its subject includes the build number and a short account ID, so we can find your account. You can edit the email before sending it.
Frequently asked questions
How do I report a bug?
In the app, go to Settings › About › Report a problem (during a game: ⚙ Settings › Report a problem) and tell us what happened.
Or email support@baidagaming.com with a screenshot, plus a short note on what happened, which screen you were on and roughly when.
Purchases and Restore Purchases
The only things you can buy are cosmetic, like tile sets, joker designs and avatar frames. They never change your draws, results or rank. Purchases are handled by Apple.
If you've reinstalled the game, moved to a new phone, or bought something that hasn't appeared, open the Store in the game and tap Restore Purchases. Use the same Apple ID you bought it with.
If the item still doesn't appear, email us with the order ID from your Apple receipt.
How do I get a refund?
All purchases go through Apple, so refunds are handled by Apple. We can't issue refunds ourselves.
Go to reportaproblem.apple.com, sign in with your Apple ID, choose the purchase and request a refund.
Signing in (Apple, Google)
You can start as a guest, but a guest's progress is saved on that device only.
Go to Settings › Account and sign in with Apple or Google. Your coins, items and history are then linked to your account, so you can get them back by signing in on a new phone.
How do I delete my account, and what does it remove?
In the game, go to Settings › Account › Delete account. The game first asks you to confirm it's you, then to type DELETE (or 刪除) to confirm. If you're in an online game, finish or leave it first. Deletion can't be undone; afterwards you continue as a new guest.
Deleted for good
- Coins and items
- Ranked points, season and career records
- Synced games, missions and saved fan presets
- Friends and every sign-in method
- Items bought with real money go too and aren't refunded; Restore Purchases with the same Apple ID can bring them to a new account
Kept without your name
- Other players' replays show your seat as "Deleted player"
- Community conditions you published stay, credited to "Deleted player"
The game history on your device is cleared too; settings like language and text size stay.
If you can't delete your account in the app, email support@baidagaming.com.
Reporting and blocking players
In an online game, tap a player's name in the chat, or use … › Report / block a player at the table and pick the player.
- Report: choose a reason and send. Recent chat from that game is sent with the report.
- Mute for this game: hides their chat for the rest of the game.
- Block: you won't see their chat, and they can't invite you or add you as a friend. You may still be seated at the same table.
To unblock someone, go to Settings › Blocked players.